Frequently Asked Questions
Find answers to common questions about our bikes and services
How do I determine the correct frame size for my height?
You can refer to our comprehensive sizing chart located on each product page. For a more precise fit, we recommend measuring your inseam or visiting an authorized Kona dealer for a professional fitting.
Do Kona bicycles come fully assembled?
Bikes shipped directly to consumers are 85% assembled. You will need to install the front wheel, handlebars, pedals, and seatpost. We recommend a final safety check by a professional mechanic.
What kind of warranty do you offer on frames?
We offer a limited lifetime warranty on all aluminum and steel frames for the original owner, provided the bicycle is registered within three months of purchase.
Can I upgrade components on my Kona bike without voiding the warranty?
Yes, you can upgrade components. However, the warranty only covers original parts. Any damage caused by incompatible aftermarket parts or improper installation is not covered.
Where can I find replacement parts for older Kona models?
We maintain an inventory of hangers and small parts for legacy models. Please check our 'Small Parts' category or contact our technical support team with your serial number.
Do you offer international shipping?
Currently, we ship directly to customers within North America and Europe. For other regions, please use our Dealer Locator to find an authorized international distributor.